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error message 8001

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error message 8001

For two days now I am unable to watch videos all the way through. They shut off in the middle and the screen says the video is unavailable error message 8001. It sometimes says that I have 3 things up right now which is not true and I have gone through everything that the help section tells me to do and it still wont play.

This issue happened all of a sudden and I would like to fiigure out how to fix the problem. This is isse is only happening on the laptop not on the household tvs.

Thank you

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Re: error message 8001


ballaqua1 wrote:

For two days now I am unable to watch videos all the way through. They shut off in the middle and the screen says the video is unavailable error message 8001. It sometimes says that I have 3 things up right now which is not true and I have gone through everything that the help section tells me to do and it still wont play.

This issue happened all of a sudden and I would like to fiigure out how to fix the problem. This is isse is only happening on the laptop not on the household tvs.

Thank you


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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