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I keep getting the error 560 message for every single video I try watching.
I installed the new Adobe Flash, and tried watching on both safari and firefox.
I am using it on my new laptop so maybe I don't have something set up to watch? I am not very good with techinal things....
here is my device information:
can anyone help me? I am getting very frustated!
What video(s) are you trying to watch? Please send me the URLs so I can further assist you.
Thanks for replying. Literally every single video I clicked on the message came up....
Could it be something to do with the internet connection I am on?
Our site uses two different types of video players: Flash and Silverlight. I want to know if it is just Silverlight videos, just Flash, or both.
Try these videos and let me know the results.
Oh I see!
The 30 Rock one- the error message was 560
and the Great Escape- error 6000
Thank you for helping!
Since both are not working, there is something with your computer that is blocking videos from playing.
Do you have any anti-virus and/or pop-up blocking software installed on your computer? If so, try disabling it and then try a video. Regardless of the results, enable your anti-virus software right after you tried watching a video.
This is not a permanent solution but it will help us narrow down your issue.