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error code 525|3157 and error code 525|3192

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New Poster

error code 525|3157 and error code 525|3192

At the below url, I keep getting these two error codes interchangably. They appear right at the start of the video or a couple of seconds in and then I have to resload the page and start the video over to resume but it just happens again

 

it is episode 1 of season 1 of Spartacus

 

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/2166912800/Ep-101---The-Red-Serpent...

Accepted Solution

Re: error code 525|3157 and error code 525|3192

Hi all,

 

This video is now working.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: error code 525|3157 and error code 525|3192


ragn4rok234 wrote:

At the below url, I keep getting these two error codes interchangably. They appear right at the start of the video or a couple of seconds in and then I have to resload the page and start the video over to resume but it just happens again

 

it is episode 1 of season 1 of Spartacus

 

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/2166912800/Ep-101---The-Red-Serpent...


I tested this video and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.


Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: error code 525|3157 and error code 525|3192

Actually we are getting the same error codes for spartacus ep 1, no other shows are giving us these errors

New Poster

Re: error code 525|3157 and error code 525|3192

My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 165 My Map ID: 16 My Persona ID: 10309 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 107.204.48.215 My operating system: Windows - Undefined My web browser: Chrome 25 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.97 Safari/537.22 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (3062 Bytes). Time Information My Clock Time: Tue Feb 26 2013 13:51:18 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Feb 26 2013 13:51:18 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Dc, Dd, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Db, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: error code 525|3157 and error code 525|3192

Hi all,

 

I am sorry about before as I can now duplicate the issue. Spartacus S1/Ep1 is quitting on me about 20 seconds into the episode. 

 

Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support




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Official Employee

Re: error code 525|3157 and error code 525|3192

Hi all,

 

This video is now working.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support




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