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error code 4001/4007/4013

New Poster

error code 4001/4007/4013

keep getting error code 4001 when trying to watch a tv series

 

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New Poster

Can' watch videoes

Why can't I watch any videoes? I am getting error code 4007 or 4013. I was able to watch videos yesterday but none will play today.

Official Employee

Re: error code 4001


sprinkhead wrote:

keep getting error code 4001 when trying to watch a tv series

 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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