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Hi, i moved recently and when my internet was turned back on in my new apartment i was no longer able to watch anything online, recieving the above error message. I have tried googling it but no other error codes online match it. I can watch things on my kindle fire in my apartment but nothing on my wired PC. I have updated chrome and adobe flash, reset my DRM with adobe and reset my router a few times since this problem started.
I'm running windows 8.1 which is also fully up to date
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What is it you are trying to watch? What website is giving you the error message? Is it the same website you go to with the Kindle? Did you try using IE? A little more info might help.
What is the URL of the website? Comcast has at least 2 webpages they call Xfinity TV.
Is the Kindle able to go to that exact website thru wifi, and work? Is it possible to try with another computer?
and i picked a random movie to watch at this url
but also in trying to find a random movie to watch i discovered that i can actually play shows from CBS and Fox but not lifetime, BBC or FXM (which is what the second link is from) but every channel that i cannot watch gives the same error code.
Does that link work on your Kindle? Are those channels included in your subscription? If CBS and Fox are playing, then it can't be your connection or router. Maybe a rate code on your account is not setup correctly.
i use the app on the kindle, and my subscription hasn't changed, i was able to watch all these channels before i moved to the new apartment.
Also, i want to say that i'm very grateful for your help, but isn't there any representative from comcast who can just look up this error code? it's a specific code and if anyone could just find out what it means i could have the answer straight away instead of wasting all of our time going back and forth.
These are user to user forums. Good luck on getting the Comcast support here. If your lucky, someone from Comcast MIGHT reply. If you are in such a rush, why don't you call Comcast. That is usually a very pleasant experience.
And since you moved to a new apartment, your account has technically changed.
that would be true if:
1) i didn't transfer my account
2) this was the same account the is registered and billed to my apartment, which it isn't.
also, i've already been emailed by a comcast representative, but thanks again for trying to help. i didn't mean to sound snooty, i really did appreciate it!
mrtns789 - were you able to get this resolved with the agent who emailed you?