Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,627

members

86

online now

1,952,644

discussions

Top

error 634

New Poster

error 634

Trying to watch cnn online I get sliverlight error 634 error.  I can watch espn ok.

Tags (1)
Silver Problem Solver

Re: error 634

Official Employee

Re: error 634


dbradley115 wrote:

Trying to watch cnn online I get sliverlight error 634 error.  I can watch espn ok.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.


Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: error 634

For a year I tried repeatedly uninstalling and reinstalling Silverlight manually.  Finally, after being pointed to the Netflix site for a similar problem, I used Microsoft's automatic "Fixit" tool, and it worked!

 

http://support.microsoft.com/kb/2608523

 

Click on the Fixit icon and watch it uninstall/reinstall Silverlight.  Don't know what it does differently than a manual uninstall/reinstall, but it works!  WooHoo!

Discussion stats
  • 3 replies
  • 867 views
  • 0 kudos
  • 4 in conversation