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error 6021

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error 6021


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Silver Problem Solver

Re: error 6021


You sure have not provided us much to go by. You will have to provide a lot more detail of your problem to get any help.

1. Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 Also, please post the URLs of the videos that you are trying to watch

2. Have you tried a different browser if so which one?

3. Are your silverlight and flash player updated to the latest version?

4. Have you search the forum to see if other customers had the same problem and see if there are any solutions posted?

5. Have you cleared your browser cookies,cache and history files?

6. What have you done to try to fix the problem?

7. Which show or shows are you getting this error?

The more info you provide the better we can help you with.

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