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error 6013

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error 6013

Error 6013 stops me from seeing certain xfinity videos. Dont know what to do.

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Official Employee

Re: error 6013


truckdriver1 wrote:

Error 6013 stops me from seeing certain xfinity videos. Dont know what to do.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: error 6013

My Zip Code:94062My Cable Provider:Comcast San Mateo DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:50.131.30.10My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.50 (KHTML, Like Gecko) Version/5.1 Safari/534.50My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:4.1.10329.0My flash version:10.2 R152Javascript:EnabledCookies:Enabled

 

http://xfinitytv.comcast.net/tv/The-Daily-Show-With-Jon-Stewart/89142/2233381211/The-Daily-Show-5-10... 

Official Employee

Re: error 6013


Jstyles1978 wrote:

My Zip Code:94062My Cable Provider:Comcast San Mateo DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:50.131.30.10My operating system:Mac - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.50 (KHTML, Like Gecko) Version/5.1 Safari/534.50My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:4.1.10329.0My flash version:10.2 R152Javascript:EnabledCookies:Enabled

 

http://xfinitytv.comcast.net/tv/The-Daily-Show-With-Jon-Stewart/89142/2233381211/The-Daily-Show-5-10... 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
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