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error 6000

New Poster

error 6000

i keep getting an error 6000 when i try to play some of the tv shows and movies from encore.

Official Employee

Re: error 6000


callender07 wrote:

i keep getting an error 6000 when i try to play some of the tv shows and movies from encore.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, what specific Encore movies are you trying to watch? I would like to test them out.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: error 6000

I get this when i click tv shows that are offered to view. this video cannot be played.

Sorry, this video is currently unavailable. (Error 6000)

Please check back soon.

New Poster

Re: error 6000

It was diferent and many encore movies i  got the error and on nbc shows i tried to watch. 

Official Employee

Re: error 6000


callender07 wrote:

It was diferent and many encore movies i  got the error and on nbc shows i tried to watch. 


Make sure you have the most up to date service pack installed for Windows XP then try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Mark it as a solution!solution Icon
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