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error 4014 and 4007

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New Poster

error 4014 and 4007

error 4007 wth, it wont let me finish true blood!
Accepted Solution

Re: error 4014 and 4007

Hi all,

 

This issue is now resolved. Please let me know if you are still experiencing video playback issues.

 

Thank you for your patience and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
New Poster

Error messages 4014 and 4007.

I keep receiving error messages 4014 and 4007. I followed the steps suggested and nothing will play.

New Poster

error 4007

I was watching a show and it cut off. Gave me error 4007. Why?

New Poster

Re: error 4014 and 4007

I also recieved this message while watching Shrek Forever After. We were right at the end.

 

URL: http://xfinitytv.comcast.net/movies/Shrek-Forever-After/148921/1920106926/Shrek-Forever-After-%28HBO...

BUMP!

New Poster

Re: error 4014 and 4007

I'm getting 4007 and 4014 error messages when I try to watch movies as well.

Official Employee

Re: error 4014 and 4007

Hi all,

 

Thank you for reaching out to us.

 

This is an error on our end that we are working on now. I will update this thread when I learn more.

 

Thank you for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: error 4014 and 4007

I'm having the same problem, first it said error 4117 and then 4007 when I was trying to watch dexter. nothing works I did all the steps and tried using different internew browsers.  must be a comast problem...at least seeing this makes me think it's not just my computer. 

New Poster

Re: error 4014 and 4007

errors.......this is annoying!

New Poster

Re: error 4014 and 4007

this is ridiculous to have these problems and for it to take this long to fix them. it is always something with comcast, tv or internet. for once it would be nice to have a service that we pay a lot for to actually work

New Poster

it 's not leting me watch movies online

hey...can't watch a movie online...gives me error 4007 ...what is that

 

New Poster

Re: error 4014 and 4007

It never ends with comcast. Just spent an hour on the phone with them and was transfered five times until I got to the "support specialist". They were able to take me as far as restarting my device before advising me that they would need to call me back in 72 hours to resolve the issue. Really Comcast? Thats pretty sad. Customer service is absolute garbage.

New Poster

Re: error 4014 and 4007

just about everything with them is ridiculous. i think im going to go to work tomorrow and tell my boss he has to pay me but im not going to work for him. ill just tell him that it works for comcast.

New Poster

Re: error 4014 and 4007

I also spent an hour on the phone with them, had to call back bc they disconnected me once and got transferred around with no luck at all.  There doesnt seem to be a group that can help with the 4007 errors bc I was getting passed around to every group there was.

 

Completely painful and useless.

New Poster

Re: it 's not leting me watch movies online

your not alone it just happened to me to,don't know why

Official Employee

Re: error 4014 and 4007

Hi all,

 

This issue is now resolved. Please let me know if you are still experiencing video playback issues.

 

Thank you for your patience and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Was your question answered? Mark it as an accepted solution!solution Icon
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Official Employee

Re: error 4014 and 4007

Hi all,

 

Since this particular issue no longer exists, I am closing this thread. If you are still having video playback issues, please create a new thread with your issue and I will assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon