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error 3305

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New Poster

error 3305

I was watching The Borgias Series E2 S2 from Showtime online through my PC. In the middle of the show it stopped playing. I now get error code 3305 this video is currently unavailable check back later. It has been this way for 2 days now.It seems to do this with the other Showtime episodes.

Accepted Solution

Re: error 3305

I'm seeing the same error on tv go app for iPad for 12 monkeys S1 E7 The Keys. Says no internet connection and 3305, but all other episodes of the season play fine.

Please take a look Comcast.
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Official Employee

Re: error 3305


bamerson01 wrote:

I was watching The Borgias Series E2 S2 from Showtime online through my PC. In the middle of the show it stopped playing. I now get error code 3305 this video is currently unavailable check back later. It has been this way for 2 days now.It seems to do this with the other Showtime episodes.


So it stopped in the middle of the episode but now does not start at all?

 

Also, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: error 3305

I am receiving an error code 3305 when trying to view online series. Can you please help
New Poster

Re: error 3305

My Device Information

My Zip Code:18504My Cable Provider:Not InstalledUse Dac:FalseMy Conroller ID:37My Map ID:7My Persona ID:5571My myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Watchlist setup:FalseFacebook Watchlist Syncing:FalseFacebook Connect:FalseMy public IP address:174.60.242.143My operating system:IPad - UndefinedMy web browser:Safari 7 - Mozilla/5.0 (IPad; CPU OS 7_0_2 Like Mac OS X) AppleWebKit/537.51.1 (KHTML, Like Gecko) Version/7.0 Mobile/11A501 Safari/9537.53My system type:IPadMy Silverlight version:UnknownMy Flash version:Not Installed - Flash Install Required. Please Click Here To Install NowJavascript:Enabled Cookies:Enabled (1926 Bytes).
Time Information

My Clock Time:Wed Jan 15 2014 20:43:32 GMT-0500 (EST)Server Clock Time:Wed Jan 15 2014 20:43:31 GMT-0500 (EST)
My Account Information

In Home Authenticated:FalsePrimary Account:TrueProvider Codes:S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Ca, Gi, Ja, Bw, Jg, Gf, Bu, By, Em, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, Ez, Dx, Gk, Fh, Ef, Ck, Fd, Do, Fy, Is, Au, Ew, Ed, B, Go, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Gh, Ir, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Id, Fb, Ar, Cg, Df, Cu, Ek, Cz, C, Br, Fe, N, Ex, Ga, Fw, Fz, Bx, Dw, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, Bq, Gy, G, Jk, Aw, Dc, Jl, Dl, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dk, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, JiInternet Subscriber:TrueCable TV Subscriber:TrueVoice Subscriber:True
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Regular Visitor

Re: error 3305

There was an apparent issue with the content protection servers. This is being addressed and playback should be returning to normal. Please reply if you're still seeing this issue.

New Poster

Re: error 3305

I am seeing this issue with the xfinity to go app saying there is no internet connection when it is connected.
New Poster

Re: error 3305

I was watching the 12 Monkey series and S1 E7 is the only episode that always shows me the error 3305 every time I try to watch it. All the other episodes play every time, but this one never plays and always gives me the error3305.

 

Nothing else is wrong, NO internet problem on my side.

Please fix this!

Thanks for your help.

Paul

New Poster

Re: error 3305

I'm seeing the same error on tv go app for iPad for 12 monkeys S1 E7 The Keys. Says no internet connection and 3305, but all other episodes of the season play fine.

Please take a look Comcast.
New Poster

Re: error 3305

I am having this same issue with the same 12 Monkeys episode.  it's been 3 weeks since the first post about this problem episode and no reply from Comcast. So so disappointing.