Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,491

members

1,241

online

28,985

topics

Top

error 11700.

Regular Visitor

error 11700.

Can't watch OnDemand my PC since 12/01/17   Keep getting this message

Something's not right here

 We are having trouble adding this device to your account. Please call 1-800-XFINITY and mention error 11700.

Service Expert

Re: error 11700.


@thevolleyballma wrote:

Can't watch OnDemand my PC since 12/01/17   Keep getting this message

Something's not right here

 We are having trouble adding this device to your account. Please call 1-800-XFINITY and mention error 11700.


the error code means you have maxxed out the number of devices that can be authorized at the same time to stream content on your account. When watching streaming content on a PC using a browser it is important to pause/stop so that that particular session on the browser is removed from your list of streaming devices and does not continue to be counted toward the streaming device limit. please change your password to be sure others are not using your account. an Official Employee will have to remove all streaming devices currently authorized on your account to reset the count of devices to zero. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: error 11700.

 

Hello thevolleyballma, I can assist you with getting your devices de-provisioned. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get this taken care of. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: error 11700.

Fixed! Thank-you! How can I use my Mouse to lower my bill?

Official Employee

Re: error 11700.

 

thevolleyballma wrote: Fixed! Thank-you! How can I use my Mouse to lower my bill?

 

I am glad that we were able to get this repaired, please reach back out to me via PM for further assistance with finding a new deal for your services. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 270 views
  • 0 kudos
  • 3 in conversation