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dvr service unavailable error message

Frequent Visitor

dvr service unavailable error message

get above message when pressing mydvr button.  unplugged unit, plugged it back in after 5 minutes, still doesn't work.  comcast sent refresh signal twice, still doesn't work.  comcast said i need a new box.  is there anything else i can do myself?

Frequent Visitor

Re: dvr service unavailable error message

the message actually says DVR SERVICE UNAVAILABLE OR IS CURRENTLY DISABLED.

New Poster

Re: dvr service unavailable error message

I had that problem consistently with the X1 box. My. Tv would freeze at times for 20 min or so, I got so tired of them saying these boxes have bugs. I got rid of the X1 box. Call them get a ticket number from them and when it happens again ask for a credit
Frequent Visitor

Re: dvr service unavailable error message

Turned out it was an error in a "billing code" according to the billing department.  They corrected the code and DVR now works.  The code got changed when they gave us a credit on our bill, and whoever gave us the credit didn't change the code back to what it's supposed to be.  The COMCAST person in billing was very polite and helpful.   

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