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desktop error fro xfinity tv

New Poster

desktop error fro xfinity tv

i have been having this issue for a while now. it appeasrs to be mainly with one computer. so my guess is it is a software or config problem. everytime i try to play a video from the xfinity site. i get a  900|102100 error. it doesnt matter what video. the ads will play but when the video attempts to play the error appears. i have tried to fix the issue myslef by uddating addons, sofwatre and hardware drivers. i am unable to loacte the problem at this time. help fixing this issue would be greatly appreciated.

    Sorry, we’ve experienced some difficulty playing Defiance "Upon the March We Fittest Die".

Please refresh this page in your browser to continue where you left off.

900|102100

PRIMETIME_HLS : Video-515324995550

 

Service Expert

Re: desktop error fro xfinity tv


theresamegill wrote:

i have been having this issue for a while now. it appeasrs to be mainly with one computer. so my guess is it is a software or config problem. everytime i try to play a video from the xfinity site. i get a  900|102100 error. it doesnt matter what video. the ads will play but when the video attempts to play the error appears. i have tried to fix the issue myslef by uddating addons, sofwatre and hardware drivers. i am unable to loacte the problem at this time. help fixing this issue would be greatly appreciated.

    Sorry, we’ve experienced some difficulty playing Defiance "Upon the March We Fittest Die".

Please refresh this page in your browser to continue where you left off.

900|102100

PRIMETIME_HLS : Video-515324995550

 



Have you tried using a different browser on your desktop?   If you are using IE/Edge, have you tried using CHROME or Firefox?




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New Poster

Re: desktop error fro xfinity tv

so far i have tried firefox and IE. ran windows update. manually checked hardware for driver updates. uninstalled and reinstalled flash players. checked plugins and add ons for updates. ccleaner scan. windows defender scan. malwarebytes scan. still at a loss

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