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controlling who uses xfinity to go and streaming

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controlling who uses xfinity to go and streaming

My nephew signed into my account on his phone and removed the parental controls.  I immediately changed my password, but how can I be sure he's not access my xfinity to go or streaming?  I want to block him.

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Official Employee

Re: controlling who uses xfinity to go and streaming


Jb246 wrote:

My nephew signed into my account on his phone and removed the parental controls.  I immediately changed my password, but how can I be sure he's not access my xfinity to go or streaming?  I want to block him.

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The XFINITY TV Go app has been retired so I assume you are referring to the XFINITY Stream app.  With that app, parental controls are set up on each device (in settings which looks like a gear icon). There was one mobile device on your account which I've removed. As long as you've changed your password and don't have a secondary account for your nephew, he won't be able to access the app now (ie it will ask him to sign in again which he won't be able to).

 

Once Parental Controls are set up on a device, they should be durable - applied even if the app is uninstalled and reinstalled. 

 

-ComcastDan




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