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commercial play great, the show freeze up every time

Frequent Visitor

commercial play great, the show freeze up every time

Every show that I have tried watching freezes 1 to 5 seconds into the show and buffers forever until I just give up and exit. Funny, the commercial at the beginning of every show that freezes up. plays just fine.

I used to enjoy catching up on some of my favorite shows that I missed, but now this is such a hassle and I am so frustrated I 'm just going to give up.

At first I thought the cache might be the problem, but then it dawned on me that every one of the commercials run just fine, and never freeze up. 

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Official Employee

Re: commercial play great, the show freeze up every time


mike-a1 wrote:

Every show that I have tried watching freezes 1 to 5 seconds into the show and buffers forever until I just give up and exit. Funny, the commercial at the beginning of every show that freezes up. plays just fine.

I used to enjoy catching up on some of my favorite shows that I missed, but now this is such a hassle and I am so frustrated I 'm just going to give up.

At first I thought the cache might be the problem, but then it dawned on me that every one of the commercials run just fine, and never freeze up. 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you. Please send the URLs of the videos that you are trying to watch.

 

Also, are you on a wired or wireless Internet connection?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: commercial play great, the show freeze up every time

Well, I copied my information and started to gather the urls and guess what?? The issue is fixed and teh shows now play again. Any chance that you tell us what you did to fix it???

 

Thanks,

Mike

Frequent Visitor

Re: commercial play great, the show freeze up every time

Well, I guess it wasn't totally fixed afterall.

I got about 3/4's thru Castle and it froze up again buffering - after a commercial.

 

Frequent Visitor

Re: commercial play great, the show freeze up every time

Back again, Found if I shut down xfinity and log back in to the same show that I was watching, I can jump ahead of where the buffering was stuck at. Never had to do that before, and I'm not even sure that it was an option. In any case, I did get to finish Castle without any more buffering issues occuring.

New Poster

Re: commercial play great, the show freeze up every time

this really sucks, trying to watch a 1/2 hour hardcore pawn, and it takes over an hour. the commercials lock up the video. there are way more commercials than tv content. whats the point of watching when it freezes up every 5 to 6 minutes? this is horrible

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