Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,203

members

75

online now

1,951,719

discussions

Top

cloud dvr playback skips

New Poster

cloud dvr playback skips

When I try watching DVR'd programs using the app of streaming website, the programs randomly skip ahead. This happens on every program I try to watch this way. It does not happen when I watch these same program straight from the DVR on my TV. It also has never happened prior to yesterday (I frequently stream my DVR'd shows while working). Any suggestions? I have tried logging out and in, killing the app and reloading, etc.

Tags (2)
Official Employee

Re: cloud dvr playback skips

Hello MrSarcastic. I can assist with the video skipping when using our Stream site. I would like to send an account level refresh. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: cloud dvr playback skips

i'm having the sae issue while attempting to watch a show recordedts morning it skips ahead 5 seconds every few seconds. 

Official Employee

Re: cloud dvr playback skips

 

Hi @xXWhackerXx. I can also assist you with the video skipping when using our Stream site. I would like to send an account level refresh. Please send me a private message and include your full name, service address, and account number so I can access your account. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: cloud dvr playback skips

I’m still having this same issue. What can be done to fix it?!?!
New Poster

Re: cloud dvr playback skips

Im also having the same issue, how do I send you a private message with my info?