Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,766

members

1,492

online

36,464

topics

Top

cloud dvr playback skips

New Poster

cloud dvr playback skips

When I try watching DVR'd programs using the app of streaming website, the programs randomly skip ahead. This happens on every program I try to watch this way. It does not happen when I watch these same program straight from the DVR on my TV. It also has never happened prior to yesterday (I frequently stream my DVR'd shows while working). Any suggestions? I have tried logging out and in, killing the app and reloading, etc.

Tags (2)
Official Employee

Re: cloud dvr playback skips

Hello MrSarcastic. I can assist with the video skipping when using our Stream site. I would like to send an account level refresh. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: cloud dvr playback skips

i'm having the sae issue while attempting to watch a show recordedts morning it skips ahead 5 seconds every few seconds. 

Official Employee

Re: cloud dvr playback skips

 

Hi @xXWhackerXx. I can also assist you with the video skipping when using our Stream site. I would like to send an account level refresh. Please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: cloud dvr playback skips

I’m still having this same issue. What can be done to fix it?!?!
New Poster

Re: cloud dvr playback skips

Im also having the same issue, how do I send you a private message with my info?
New Poster

Re: cloud dvr playback skips

I have the same issue constantly.  I just tried watching "The Kennedy's" on demand and couldn't get past the first couple minutes because of skips.  I've been having the problem for several months and reported it to support, but it's still happening.  

Service Expert

Re: cloud dvr playback skips


@mn_rose wrote:

I have the same issue constantly.  I just tried watching "The Kennedy's" on demand and couldn't get past the first couple minutes because of skips.  I've been having the problem for several months and reported it to support, but it's still happening.  


Comcast is reporting they have a national outage that primarily affects northeast states. no estimated time of repair has been issued.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: cloud dvr playback skips

I have had the same issue for months. Comcast came out and looked at the equipment, reset stuff remotely, still not fixed.

Official Employee

Re: cloud dvr playback skips

 

drdominee wrote: I have had the same issue for months. Comcast came out and looked at the equipment, reset stuff remotely, still not fixed.

 

Thank you for providing this information, I am currently providing all feedback to our engineering team so that this issue can be corrected for everyone that is impacted. I will update this thread once I hear back from them, thank you all for your patience. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: cloud dvr playback skips

I'm having the same skipping issue.  I am a new xfinity costumer (started early February) and I've been having this issue from the beginning of my service contract.  I tried to send you my info in a PM but when I click "send message" the next page doesn't have any text boxes for me to type you a message.  Is there another way I can relay my info?

Regular Visitor

Re: cloud dvr playback skips

I sent you a PM.  I just had to post in the forum before I could send a PM.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 11 replies
  • 958 views
  • 1 kudo
  • 10 in conversation