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change box controlled by laptop

Frequent Visitor

change box controlled by laptop

My laptop can control one TV box but I would like it to control a different one.

Service Expert

Re: change box controlled by laptop


bgormley wrote:

My laptop can control one TV box but I would like it to control a different one.


Are you currently controlling the box with the REMOTE APP from your laptop?


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Frequent Visitor

Re: change box controlled by laptop

I am able to control the "Family Room" box with the laptop.

I cannot find a way to change the selected box to the "Bedroom" box.

Frequent Visitor

Re: change box controlled by laptop

It is not an APP. It is a website. "Your Guide to What's on TV".

Service Expert

Re: change box controlled by laptop


bgormley wrote:

I am able to control the "Family Room" box with the laptop.

I cannot find a way to change the selected box to the "Bedroom" box.


There is NO setting within those Listings that allow for changing.  From what I just looked at, it seems that the channel change occurs from the "active" ON box.

Try turning off the Family Room box, and turn on the Bedrooom box.   Attempt to change channels at that time.   If it works, then my theory is correct.  Only controls Active Box ( single ) at a time.

 

Please post back your results.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: change box controlled by laptop

That didn't work.

Shows up as "An Error has Occured".

Problem Solver

Re: change box controlled by laptop

If you are talking about this screen,

 

TV Guide.jpg

then click the cable box name in the lower right corner.  I only have one box now, but previously clicking the name would bring up a popup to allow you to switch to one of your other cable boxes.  If that doesn't work, you can click the gear icon next to the name to bring up the "Settings" page. Then click the "MANAGE CABLE BOXES & DVRS" box (or this link), and set the radio button next to the box you want to make default, and save the settings.  Hope this works for you.

Frequent Visitor

Re: change box controlled by laptop

Been working on this for a day.

Glad the text wasn't smaller.

Thank You.

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