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cant get bbc america had it last night

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cant get bbc america had it last night

i was able to watch the hours last night when i switched to internet explorer as my browser but cant today i have an orange key it is very annoying please advise is it my computer or the site

My Zip Code:84401My Cable Provider:Comcast Salt Lake City DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:My public IP address:24.10.205.183My operating system:Windows - UndefinedMy web browser:Chrome 16 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:4.0.60831.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled

Silver Problem Solver

Re: cant get bbc america had it last night

Hello,

Another customer had the same problem you are having with the annoying orange key. See if this solution will help you out.

http://forums.comcast.com/t5/Xfinity-Mobile-App-and-Mobile/Premium-Channel-Fix-12-18-11/m-p/1138349

 

Official Employee

Re: cant get bbc america had it last night


olmstead2774 wrote:

i was able to watch the hours last night when i switched to internet explorer as my browser but cant today i have an orange key it is very annoying please advise is it my computer or the site

My Zip Code:84401My Cable Provider:Comcast Salt Lake City DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:My public IP address:24.10.205.183My operating system:Windows - UndefinedMy web browser:Chrome 16 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:4.0.60831.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled


Are both Chrome and IE giving you orange keys?

 

Try clearing your cache and cookies then try signing in again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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