Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




can't watch video.. getting error 6001

New Poster

can't watch video.. getting error 6001

should I be able to watch a video on my laptop?  do I have to be at home to watch a show or can I access my account somewhere else?  Also I can't get any movies to play... I get error code 6003 I think that was the number.  Tried to watch 3 movie and got the same code for all 3


Tags (1)
Silver Problem Solver

Re: can't watch video.. getting error 6001


Question 1. That depends if you have the proper software loaded up on the laptop and you meet the requirements.

Question 2. No

It is confusing on what error you are specifically have because in your subject you say error 6001 and then

you say error 6003.

In regards to error 6003 or 6001 if you would have search the forum before posting the question you would have seen that many customers have this error and what suggestions have been taken to fix the problem. If your problem is different then come back and post a detail description of the problem you are having.


Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation