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can't view t.v. listings

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Frequent Visitor

can't view t.v. listings

hey Comcast Joe,

maybe you can help me too. i am having a problem with the viewing t.v. listings too. it says "out of memory:line 25" or whatever line it is. i have plenty of memory. also, when trying to watch HULU shows, it won't show the full page of shows, won't let me select which episode, or watch the show. same problem, it says with the webpage no memory.

thank you. your help is greatly appreciated.

krystalboo

Accepted Solution

Re: can't view t.v. listings


krystalboo wrote:

hey comcast Joe,

i'm a little slow learning things. what's a web browser and how do i get it. duh, huh?


Go here to download and install Google Chrome and then try going to the TV Listings page in the Chrome browser.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: can't view t.v. listings


krystalboo wrote:

hey Comcast Joe,

maybe you can help me too. i am having a problem with the viewing t.v. listings too. it says "out of memory:line 25" or whatever line it is. i have plenty of memory. also, when trying to watch HULU shows, it won't show the full page of shows, won't let me select which episode, or watch the show. same problem, it says with the webpage no memory.

thank you. your help is greatly appreciated.

krystalboo


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: can't view t.v. listings

hey comcast Joe,

i'm a little slow learning things. what's a web browser and how do i get it. duh, huh?

Official Employee

Re: can't view t.v. listings


krystalboo wrote:

hey comcast Joe,

i'm a little slow learning things. what's a web browser and how do i get it. duh, huh?


Go here to download and install Google Chrome and then try going to the TV Listings page in the Chrome browser.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: can't view t.v. listings

YOU'RE MY HERO.......thanks Joe. it worked! i can see what's on t.v. and watch shows that i've missed. thank you, thank you, thank you. but, 1 question .........do i do this now when i want to see the listings?

Official Employee

Re: can't view t.v. listings


krystalboo wrote:

YOU'RE MY HERO.......thanks Joe. it worked! i can see what's on t.v. and watch shows that i've missed. thank you, thank you, thank you. but, 1 question .........do i do this now when i want to see the listings?


The browser where the TV Listings do not work is Internet Explorer 8. If you are happy with Google Chrome, you can use that instead of IE8 but that is up to you. If you do not want to use Chrome, I will help you fix IE8.

 

There is something in Internet Explorer 8 that is conflicting with the page. If you want to stay with IE8, you should uninstall it and then download and re-install it and try again. Learn how to uninstall it here.

 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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Frequent Visitor

Re: can't view t.v. listings

thank you Joe but i am going to stay with google chrome. it's so fast, what a difference. i appreciate your help and have kept this in my favorites in case of another problem, i know who to go to. YOU. thank you again. enjoy your day.

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