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call in customer service non existent

New Poster

call in customer service non existent

I sure would like to know why 2 nights in a row I had to be put on hold for unmanaged phone service?

The first time I waited 45+ minutes and hung up.

The 2nd time I am still waiting after 65 minutes and no answer.

 

I'm stunned they do not offer to take my number and call me back or even better - at a desired time the next day.

 

This company is a joke when it comes to customer service.

Service Expert

Re: call in customer service non existent


corrman wrote:

I sure would like to know why 2 nights in a row I had to be put on hold for unmanaged phone service?

The first time I waited 45+ minutes and hung up.

The 2nd time I am still waiting after 65 minutes and no answer.

 

I'm stunned they do not offer to take my number and call me back or even better - at a desired time the next day.

 

This company is a joke when it comes to customer service.


YOu can also try the online chat session by going here:  https://www.comcastsupport.com/ChatEntry/Protected.aspx

SOmetimes it is much faster than phone support...

 




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New Poster

Re: call in customer service non existent

I called a third time, during the day shift and got thru in 2 minutes so the problem is fixed.

thanks for the suggestions

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