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cable out code S0a00

New Poster

cable out code S0a00

My cable is out but my internet still works.

Regular Visitor

Re: cable out code S0a00

I am also having the same problem, but Comcast shows no service problems in my area.  What's the problem Comcast?

New Poster

Re: cable out code S0a00

I live out in east Naples and when the power flciks off for only a second the cable boxes dont reboot ans I have no TV. I called Comcast about a dozen times in the last 24 hours and they cant do anything over the phone.I was without on demand so I called them and they said to unplug the boxes,after unplugging the boxes now I Have No TV at all. So day 2 now and no TV

Gold Problem Solver

Re: cable out code S0a00


mommy2222 wrote: My cable is out but my internet still works.

"One Moment Please, Available Shortly, Ref code S0A00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is not usable. This might be because of a problem at Comcast (check https://customer.comcast.com/Secure/MyServices/ ) or a bad box, but is most likely due to a poor connection between the box and Comcast's network.

Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast and ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem during the phone call insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.comcast.com/spp/, about $4/mo). If the trouble is due to a faulty Comcast cable box/DVR or anything outside your home, you shouldn't be charged.

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