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been able to watch for the past two months now it says I need a subscription

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been able to watch for the past two months now it says I need a subscription

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 68.202.229.30 My operating system: Windows - Undefined My web browser: Chrome 16 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled I've tried Google, Mozilla, and Internet Explorer.

 

 

I'm signed in with a comcast email but it still says that I need to subscribe even though I'm a subscriber. Please help.

Official Employee

Re: been able to watch for the past two months now it says I need a subscription


carmenpatricia wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 68.202.229.30 My operating system: Windows - Undefined My web browser: Chrome 16 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled I've tried Google, Mozilla, and Internet Explorer.

 

 

I'm signed in with a comcast email but it still says that I need to subscribe even though I'm a subscriber. Please help.


Not all videos may be working on Google Chrome 16. Google Chrome automatically updates your browser without your knowledge so it may have worked a few days ago then all the sudden stopped.

 

In the meantime, please use one of these browsers to watch videos:

 

Internet Explorer 8 (IE9 is out but many people are having video playback issues with it, I am further investigating)

 

Safari 5.1

 

Firefox 8.0

 

 

I will update this thread when Google Chrome 16 is fully compatible.

 

Thank you for your feedback and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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