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app says no compatible dvr's found; Have Plymouth, MA digital cable; Cisco RNG200

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app says no compatible dvr's found; Have Plymouth, MA digital cable; Cisco RNG200

This doesn't appear as an incompatible dvr on the website faq's yet it is not working.  called comcast and was told I need 'anyroom dvr' and it is not available in my area.  I have been trying to get this for many months.  I did get new online guide quite awhile ago.....yet this still is not working.  I travel a lot and really would like it.  considering switching to fios.....so frustrating.

 

Please advise...Thanks.

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Re: app says no compatible dvr's found; Have Plymouth, MA digital cable; Cisco RNG200


mariacgallego wrote:

This doesn't appear as an incompatible dvr on the website faq's yet it is not working.  called comcast and was told I need 'anyroom dvr' and it is not available in my area.  I have been trying to get this for many months.  I did get new online guide quite awhile ago.....yet this still is not working.  I travel a lot and really would like it.  considering switching to fios.....so frustrating.

 

Please advise...Thanks.


DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year. 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: app says no compatible dvr's found; Have Plymouth, MA digital cable; Cisco RNG200

How will I know when it is available?  I also emailed tech support directly who replied that it should work and asked if I had my tv/cable on at the time and was sitting in front of it.  I did just uninstall and reinstall the app....and, it didn't work....

 

I travel a lot and this would be hugely beneficial.  I'm surprised this is something that is still not available...

 

Thank you!

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