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adobe flash player

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adobe flash player

Tried to watch a show and got message error 52512105.  so uninstalled adobe flash player as instructed and reinstalled still get error message.  What gives

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Official Employee

Re: adobe flash player


vmarsick wrote:

Tried to watch a show and got message error 52512105.  so uninstalled adobe flash player as instructed and reinstalled still get error message.  What gives


This is not a Flash Player issue, this is a Silverlight issue.

 

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Mac users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: adobe flash player

I did that immediately with no improvement.  I used the instructions for 5XX errors for the MAC

Official Employee

Re: adobe flash player


vmarsick wrote:

I did that immediately with no improvement.  I used the instructions for 5XX errors for the MAC


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Mark it as a solution!solution Icon
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