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access to cnn on live tv option on infinity

New Poster

access to cnn on live tv option on infinity

Desk top PC and Ipad both have lost ability to use live tv option

I worked until about 2 pm yesterday and now tells me that I am not a subscriber and that I should call support

Support was worse than useless   Agent wanted to sell me an upgrade to the package that I already have

 

Does anyone know what is happening and how do I get the live TV option to know that I am a triple play subscriber already??

New Poster

Re: access to cnn on live tv option on infinity

Is friend of mine is having the same problem. Do you have any updates? It shows under services she only have Internet when She have all three
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