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You have reached the maximum of 3 allowed video streams for your household. Not True.

New Poster

You have reached the maximum of 3 allowed video streams for your household. Not True.

I recieve this message: "You have reached the maximum of 3 allowed video streams for your household" whn trying to watch videos on line now. This occured after having to refresh page multiple times because the video failed to start properly.

I am only streaming from one device!

Official Employee

Re: You have reached the maximum of 3 allowed video streams for your household. Not T


aurthurkillion wrote:

I recieve this message: "You have reached the maximum of 3 allowed video streams for your household" whn trying to watch videos on line now. This occured after having to refresh page multiple times because the video failed to start properly.

I am only streaming from one device!


Have you tried going to https://device.comcast.net/devices and seeing if any other devices appear Streaming?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
 




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Frequent Visitor

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

I hsave this same problem and when I go to the Devices page, there are no downloading devices.   Probably because I only have one computer.    So, what is the real problem?

Frequent Visitor

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

When I restart my computer, I can stream shows again.   I never know when the problem will show up again, but whatever it is checking  is in some temporary file.  Please find it and fix it.

New Poster

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

Same problem. Please fix it!

Frequent Visitor

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

Yes, I did and so have many many others that are having the same problem.   I have and only ever had one device.  Do a google search for the problem.   This occurs in all browsers. 

Frequent Visitor

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

I'm glad I'm not the only one that is having this issue. (I got the message for the first time today.)

I do stream on several different devices (my iPad and my computer) but never at the same time. 

I was only trying to watch on my computer when I got the error message.

New Poster

Re: You have reached the maximum of 3 allowed video streams for your household. Not T

Why is theri no answer to this thread....I have the same issue....watching HBO series and got the message
You have reached the maximum of 3 allowed video streams for your household... . I am only streaming on one computer...this is some kind of error that has no solution from 2011?