Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,316

members

73

online now

1,951,809

discussions

Top

XfinityTV app

New Poster

XfinityTV app

When I enter my email and password it doesn't recognize it. I know it is correct because I use it to log into my account on Xfinity.com. What to do?
Official Employee

Re: XfinityTV app


Jda73 wrote:
When I enter my email and password it doesn't recognize it. I know it is correct because I use it to log into my account on Xfinity.com. What to do?

Are you referring to the Xfinity TV App or the Xfinity TV Player App?

 

Also, try deleting the app and then install it again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: XfinityTV app

This same thing happens to me. I have downloaded and reloaded the tv player app several times. The player says to enter a valid Comcast I'd and password, I know the one I am using is correct, what can I do?
Discussion stats
  • 2 replies
  • 1231 views
  • 0 kudos
  • 3 in conversation