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Xfinity won't recognize the Silverlight plugin

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Frequent Visitor

Xfinity won't recognize the Silverlight plugin

Every time I try to watch a video Xfinity prompts me to update my Silverlight plugin. The problem is I've already updated my Silverlight plugin to the most recent version multiple times. Does anyone know what might be causing this?

Accepted Solution

Re: Xfinity won't recognize the Silverlight plugin

Fixed by downloading again through a firefox link.

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Official Employee

Re: Xfinity won't recognize the Silverlight plugin


Quizlibet wrote:

Every time I try to watch a video Xfinity prompts me to update my Silverlight plugin. The problem is I've already updated my Silverlight plugin to the most recent version multiple times. Does anyone know what might be causing this?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: Xfinity won't recognize the Silverlight plugin

My Device Information

My Zip Code: 77079

My Cable Provider: Recommended By Comcast

My myDVR Manager Status: Activated

My Set Top Box Names: DVR 1

My Queue setup: False

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address: 98.198.26.33

My operating system: Windows - Undefined

My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: Unknown

My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (1940 Bytes) Time Information My Clock Time: Thu Jan 03 2013 11:48:04 GMT-0600 (Central Standard Time)

Server Clock Time: Thu Jan 03 2013 11:48:27 GMT-0600 (Central Standard Time)

My Account Information Primary Account: True
Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Cu, Au, Bv, B, U, C, Br, Bt, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Bs, At, Ct, Cb, Ch, Cs, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cj, Bo, K, J, Cc, F, M, Bn
Internet Subscriber: True
Cable TV Subscriber: True
Voice Subscriber: True
Frequent Visitor

Re: Xfinity won't recognize the Silverlight plugin

Official Employee

Re: Xfinity won't recognize the Silverlight plugin


Quizlibet wrote:

My Device Information

My Zip Code: 77079

My Cable Provider: Recommended By Comcast

My myDVR Manager Status: Activated

My Set Top Box Names: DVR 1

My Queue setup: False

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address: 98.198.26.33

My operating system: Windows - Undefined

My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: Unknown

My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (1940 Bytes) Time Information 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Xfinity won't recognize the Silverlight plugin

Fixed by downloading again through a firefox link.

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