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Xfinity tv remote app

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Xfinity tv remote app

iPhone 4S not working with new Motorola box. First time user. Went to website and it shows that my device is connected but test won't work and ch change doesn't respond.
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Official Employee

Re: Xfinity tv remote app


Ohyeacool wrote:
iPhone 4S not working with new Motorola box. First time user. Went to website and it shows that my device is connected but test won't work and ch change doesn't respond.

Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity tv remote app

Hello Joe

Ive loaded the app on my ipad and attempted to connect to my Cisco box (87120). When I push test button the 'send signal' icon shows but I never see the name appear on the tv. What am I doing wrong?

thank you!

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