Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,577

members

21

online now

1,954,985

discussions

Top

Xfinity tv remote app - dvr

New Poster

Xfinity tv remote app - dvr

When i go through the guide in the app the record button is not available. The settings shows my dvr is 100% full but i have nothing recorded.

Any suggestions? I've tried rebooting the box and reloading the app and its still not working.
Tags (1)
Silver Problem Solver

Re: Xfinity tv remote app - dvr

unplug box restart pc make sure it works on pc first

New Poster

Re: Xfinity tv remote app - dvr

I've tried that multiple times. When I try it from my pc it says its syncing but it's been doing that since this morning.
Official Employee

Re: Xfinity tv remote app - dvr


Annemc18 wrote:
I've tried that multiple times. When I try it from my pc it says its syncing but it's been doing that since this morning.

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Connection Expert
Moved:

Re: Xfinity tv remote app - dvr

Split out in to it's own thread here in this board. Click on the above link to follow it.

Discussion stats
  • 4 replies
  • 1386 views
  • 0 kudos
  • 4 in conversation