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Xfinity tv go shows have no sound

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Message 1 of 4
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I stream shows on my iPhone when traveling and the last two days there have been no sound except during commercials. This is for the battlestar gallactica series. Other shows seem fine from my recordings.

Need a fix please.
3 REPLIES
Posted by
Official Employee

Message 2 of 4
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Hi Dee

 

Is this for specific episodes of Battlestar Gallactica? Recordings or TV Go On Demand?

 

LHC




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Posted by
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Message 3 of 4
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On my iPhone there is sound during commercials but not the show.
Posted by
Official Employee

Message 4 of 4
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Hello folks posting to this thread!

 

In order to get a ticket opened for investigation, I need some information from you:

  • Are you watching live TV, an OnDemand program, or a recording?
  • Which channel, program, or recording are you watching?
  • If a channel or OnDemand program, is it In-home or TV Go?

 

LHC




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon