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Sorry for the inconvience, Does the iPad have cellular connectivity. Sometimes this error can occur if the device thinks it is on Wifi, but is actually using cellular.
Can you try again? if the problem still exists, please share your Comcast ID, and we can investigate further.
I have an ATT ipad with 4G LTE cellular service and it was working when the app was first released but now I see there is a message that states "NO WI-FI CONNECTION::2 You must be connected to a Wi-Fi network in orer to download or stream videos" My understanding is that it will work with cellular anywhere and may incur data charges which I have no problem as long as the app can let me view live TV on the go from anywhere. i have deleted the app and reinstalled it, but it still doesnt work, any advice is apprieciated. Also from your response do i have to have Verizon service for this app to work, sice their service is not very good where i live.?
i have also tried the app on my ATTiphone and it gives the same error, so in order use this app without a wifi connection you MUST have Verizon cellular service. When will this app be able to work with ATT cellular service? I love Xfinity but it really should not be dependant on one provider that has not the best service in my area, any news on the horizon?
I am receiving error 3305 intermittently with my xfinity go app on all wireless devices in my house. At the same time my internet and wifi are working just fine and I can surf the web, etc. I first noticed it during the NCAA tournament, and it's happening to me again tonight. any suggestions on how to resolve? It seems like an issue with the app since I am otherwise able to connect to the Internet.
Similar problem on Wifi only ipad on Verizon. Getting 3305 for MSNBC, CNBC, golf channel, etc. no problems with others. No problems in the past using the ipad for xfinity tv go. problem occurs on several different wifi networks. MP
Has there ever been a fix for this? I'm having the problem now. I get most channels but for some reason can't get anything from NBC. It's very frustrating. I am on wifi only with an iPad on Comcast. I have looked everywhere for a fix. Their seems to be no answer form this anywhere. Keep getting the 3305 error. Most channels work. NBC channels don't. Some other networks don't either. Most do however
Closing old thread