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Xfinity stream playback not working

New Poster

Xfinity stream playback not working

I am getting an error tvapp 00306 when trying to play back my recordings. After one and a half hours of being on the phone with level one support she tells me that I need a box to play back. Please advise. Error says: sorry something went wrong. Please try again later. Error TVAPP-0036" . I AM 11 DAYS IN, GETTING THE SAME ERROR, with no help from support. This is happening on all my devices. Imac/ Sierra,5 Rocky TV's, one Android phone, two Roku sticks 3800x, two iPads and one iPhone.
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Service Expert

Re: Xfinity stream playback not working

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




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Official Employee

Re: Xfinity stream playback not working

Hi @Pilarzambrano

 

I can help look into this error code. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.


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New Poster

Re: Xfinity stream playback not working

Do you have any updates, it has been now 16 days since I reported the issue to comcast.

Service Expert

Re: Xfinity stream playback not working


@Pilarzambrano wrote:

Do you have any updates, it has been now 16 days since I reported the issue to comcast.


did you read and do what the post asked just before your post?




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Official Employee

Re: Xfinity stream playback not working

Hi @Pilarzambrano

 

Sorry for my delayed response. I'm off on Friday's and Saturday's. I've just replied to your private message. Please reply at your convenience and we can continue from there. 


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