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Xfinity saying i need to subcribe to HBO to watch online but i already have HBO.

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Xfinity saying i need to subcribe to HBO to watch online but i already have HBO.

So when i load up HBO on the xfinity site to watch something it says "click here to subscribe" but i am already subscribed and i already tried deleting the cookies and tried it in 3 different browsers and HBO GO works and i can watch HBO on demand.

 

Any solutions to this problem?

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Silver Problem Solver

Re: Xfinity saying i need to subcribe to HBO to watch online but i already have HBO.

so why don't you just watch it on hbogo?  its most likely an issue on comcasts end.

Official Employee

Re: Xfinity saying i need to subcribe to HBO to watch online but i already have HBO.


brandonav wrote:

So when i load up HBO on the xfinity site to watch something it says "click here to subscribe" but i am already subscribed and i already tried deleting the cookies and tried it in 3 different browsers and HBO GO works and i can watch HBO on demand.

 

Any solutions to this problem?


Is HBO working on your TV and On Demand?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: Xfinity saying i need to subcribe to HBO to watch online but i already have HBO.


rog286713 wrote:

so why don't you just watch it on hbogo?  its most likely an issue on comcasts end.


Because HBOGO uses bandwidth, watching the xfinity app on xbox and using xfinity.tv doesn't count towards your monthly bandwidth cap (even though they "suspended" the 250gb cap, they still have a cap in place)

 

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