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Xfinity remote (via PC) not working

Frequent Visitor

Xfinity remote (via PC) not working

We're sorry.

An error has occurred during this request.

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remote control error message!!

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Silver Problem Solver

Re: Xfinity remote (via PC) not working

what do you mean by xfinity remote via pc?

Frequent Visitor

Re: Xfinity remote (via PC) not working

Changing channels was a function from your computer. Very handy as scanning channel listings is a whole lot EASIER on the computer than the TV screen. Then being able to select it to change the channel was great. It no longer works!

Changing channels from computer no longer works!!!
I get:

 

We're sorry.
An error has occurred during this request.

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If you continue to have problems please contact Customer Care at 1-800-COMCAST (1-800-266-2278) for assistance.

Contributor

Re: Xfinity remote (via PC) not working

Same problem here.  The TV listings page was changed last week, it worked for me the second half of Saturday.  But  yesterday and today, no workie.

Nothing was gained by changing the TV page.

 

I can see where choosing HD only, Sports, Movies might be good to have, I used it Saturday, but couldn't figure out how to get back to the full listings.  DE-SELECT what you were on. If you chose Movies only and HD, then want to return to the full listings, De-select Movies and HD.  It would be nice to have a button to do that for you.

Or at least a tip on the page.

Official Employee

Re: Xfinity remote (via PC) not working

Our team is looking into this issue now. I will update you when I learn more.

 

Sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity remote (via PC) not working

Where can I find this app?

New Poster

Re: Xfinity remote (via PC) not working

go to

http://xfinitytv.comcast.net/mytv/cable-boxes

 

enable control for each of your cable boxes.

New Poster

Re: Xfinity remote (via PC) not working

I'm getting the same error.  Is there a fix?

New Poster

Re: Xfinity remote (via PC) not working

I had the same problem today.

 

The fix is: Do Not Use Safari.  USE Google Chrome

New Poster

Re: Xfinity remote (via PC) not working

I am using Google chrome and it is not working. This is pretty frustrating.

New Poster

Re: Xfinity remote (via PC) not working

Nothing about that link allows enabling remote PC control of XOD.

New Poster

Re: Xfinity remote (via PC) not working

It's been 6-months and the problem is still here.  Neither have you provided the update you promised then.

Frequent Visitor

Re: Xfinity remote (via PC) not working

I've gotten this message the majority of the time with both the Android app and PC.  Why on earth a company would continue to offer more and more tech features and refuse to fix the current ones is ridiculous.