Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,902

members

47

online now

1,955,170

discussions

Top

Xfinity player iphone 5

ANSWERED
New Poster

Xfinity player iphone 5

I just updated to the iphone 5 and the xfinity player. It does not adjust when turning the phone on the side. Is there a setting that I am missing?
Accepted Solution

Re: Xfinity player iphone 5

In iOS 7, it is easier to lock/unlock your screen rotation. I think that you may have locked it by accident

 

Try these steps:

 

1. Swipe up from the bottom of the screen to reveal Control Center

2. There will be 5 buttons at the top: Airplane Mode, Wi-Fi, Bluetooth, etc. If the last button in that row is highlighted, click on it to turn it off.

 

Let me know the results.

 

Thanks,

Joe

View answer in context
Official Employee

Re: Xfinity player iphone 5

In iOS 7, it is easier to lock/unlock your screen rotation. I think that you may have locked it by accident

 

Try these steps:

 

1. Swipe up from the bottom of the screen to reveal Control Center

2. There will be 5 buttons at the top: Airplane Mode, Wi-Fi, Bluetooth, etc. If the last button in that row is highlighted, click on it to turn it off.

 

Let me know the results.

 

Thanks,

Joe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Xfinity player iphone 5

Thanks my 4 didn't have that option. Knew it had to be simple.
Discussion stats
  • 2 replies
  • 961 views
  • 0 kudos
  • 2 in conversation