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Xfinity mobile app tv remote.

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Xfinity mobile app tv remote.

I've been using the tv remote app but recently I could not sign in. I deleted the app and reloaded it but at the sign in page, which I've not had to complete under normal us, it will allow me to enter user name and password but it still not sign me in. The screen will not even change or load to my dvr info. Please advise.
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