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Xfinity live stream doesnt work

New Poster

Xfinity live stream doesnt work

there doesnt seem to be live streamin g of shows anymore..i usually watch sportscenter in the mornings before work on my laptop...and lately all i get is a blank ,black screen and nothing else happens....

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Official Employee

Re: Xfinity live stream doesnt work


jbirdmanjr wrote:

there doesnt seem to be live streamin g of shows anymore..i usually watch sportscenter in the mornings before work on my laptop...and lately all i get is a blank ,black screen and nothing else happens....


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity live stream doesnt work

My Device Information My Zip Code: 80538 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.161.159.58 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2805 Bytes) Time Information My Clock Time: Mon Oct 29 2012 17:06:31 GMT-0700 (US Mountain Standard Time) Server Clock Time: Mon Oct 29 2012 17:06:17 GMT-0700 (US Mountain Standard Time)

My Account Information Primary Account: True Provider Codes: B, Cm, A, At Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Official Employee

Re: Xfinity live stream doesnt work


jbirdmanjr wrote:

My Device Information My Zip Code: 80538 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.161.159.58 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2805 Bytes)


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity live stream doesnt work

i normally use google chrome..i did try internet explorer it didnt work tho

Official Employee

Re: Xfinity live stream doesnt work


jbirdmanjr wrote:

i normally use google chrome..i did try internet explorer it didnt work tho


Are any other live streaming channels working?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity live stream doesnt work

 

I am having the same problem this has occurred since 10/24. My CNN, PAC10, HLN all have a black screen. However my ESPN works. Comcast please reply to this. I am running a macbook pro with safari. I however did check firefox which streams the videos fine? This was not a problem before the 23rd of october.

 

 

 

 

My Device Information My Zip Code: 80017 My Cable Provider: Recommended By Comcast Use Dac: True My Controller ID: 177 My Map ID: 167 My Persona ID: 6619 My myDVR Manager Status: t Activated My Set Top Box Names: Living Room My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 174.51.46.253 My operating system: Mac - Undefined My web browser: Safari 7 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9) AppleWebKit/537.71 (KHTML, Like Gecko) Version/7.0 Safari/537.71 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (2131 Bytes). Time Information My Clock Time: Sat Oct 26 2013 23:19:38 GMT-0600 (MDT) Server Clock Time: Sat Oct 26 2013 23:19:23 GMT-0600 (MDT)

My Account Information In Home Authenticated: False Primary Account: False Provider Codes: S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Is, Au, Ew, Ed, B, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Cw, Ge, Ea, Cb, E, Eb, Bz, Co, Gh, Ir, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Ia, Cr, C, Br, Fe, Ex, Ga, Fw, Bh, Fz, Bx, Dw, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, Bq, G, Aw, Dc, Dd, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: Xfinity live stream doesnt work

i am having the exact same issue as well

Regular Visitor

Re: Xfinity live stream doesnt work

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 5756 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 69.248.90.253 My operating system: Windows - Undefined My web browser: Chrome 30 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/30.0.1599.101 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (1838 Bytes). Time Information My Clock Time: Tue Nov 12 2013 20:22:50 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Nov 12 2013 20:22:24 GMT-0500 (Eastern Standard Time)

My Account Information In Home Authenticated: False Primary Account: False Provider Codes: Iv, Dd, Jg, B, A, Jc, Cu, Ek, Cr, Bx, Bb, Bc, Cv, Aw, El, Cm, Y Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False