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Xfinity is stuck

Posted by
Visitor
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Message 1 of 5
135 Views

Hello, 

 

Xfinity is stuck on my browser. I log into my account and click on TV from the drop down. Then is just stays on the page "Now Connecting to your entertainment experience". Nothing else. I am in Google Chrome. I tried on my Boyfriend's lab top and was able to view. I am now on my work network and the same thing is happening. 

 

Any thoughts? 

4 REPLIES
Posted by
Official Employee

Message 2 of 5
100 Views

adavila6776 wrote:

Hello, 

 

Xfinity is stuck on my browser. I log into my account and click on TV from the drop down. Then is just stays on the page "Now Connecting to your entertainment experience". Nothing else. I am in Google Chrome. I tried on my Boyfriend's lab top and was able to view. I am now on my work network and the same thing is happening. 

 

Any thoughts? 


Are you still experiencing the issue?




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Posted by
Visitor
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Message 3 of 5
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Yes. Xfinity told me it wanted to install an update. I clicked "Yes" and since then I cannot get to Xfinity stream.

Posted by
Official Employee

Message 4 of 5
80 Views

Greggars1 wrote:

Yes. Xfinity told me it wanted to install an update. I clicked "Yes" and since then I cannot get to Xfinity stream.


Sorry. What do you experience when attempting to access the Stream website?




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Mark it as a solution!solution Icon
Posted by
Visitor
Message 5 of 5
59 Views
I am experiencing the same thing after clicking on the Update Available icon. The three dots and "Now connecting to your internet experience". I've tried reopening the site and get the same thing, even when I change browsers with Chrome and Windows Edge