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Xfinity in iPad

New Poster

Xfinity in iPad

I have download the player app but the "Manage download devices" is greed out So I'm unable to download. This is on the Settings page. Any suggestions??  Using iPad mini

 

problem solved !

 

see next issue

New Poster

Re: Xfinity in iPad

Also, when a show starts playing, the video stops after about 3 seconds. Audio continues. Any thoughts?

 

Silver Problem Solver

Re: Xfinity in iPad

signal strength no strong enough

New Poster

Re: Xfinity in iPad

Full strong signal. Shows play fine on the other Xfinity and HBOGO. 

Silver Problem Solver

Re: Xfinity in iPad

what do you mean the other xfinity.  If a show does not way to play its going to be either signal strength or a problem with the video on comcasts end. 

New Poster

Re: Xfinity in iPad

Xfinity TV plays fine. Xfinity Player does not show the video.  Same tv shows, different app

Official Employee

Re: Xfinity in iPad


Carlisleo wrote:

Also, when a show starts playing, the video stops after about 3 seconds. Audio continues. Any thoughts?

 


Is this happening with every single video? If just some videos, which ones?

 

Do you have the latest iOS and version of the Player App installed?

 

Have you tried deleting and then re-installing the app?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe






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