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Xfinity X1 TV Mobile App Suddenly Stopped Working

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Xfinity X1 TV Mobile App Suddenly Stopped Working

Our X1 Xfinity Mobile apps stopped working yesterday afternoon on all of our devices - iPhone, iPad and computers.  The message on the iPhone and iPad is "Good News!  Xfinity is now available in your area.  Call 1 800 Comcast to order" or error 1001.  The error message on the computer is 403 Forbidden. It is like we were suddenly turned off.

 

I put this on another forum yesterday and a very helpful man said it sounded like a setting and to call Customer Service.  I have been on the phone for the last 3 hours and have been shuffled to 9 different people.  No one knows what to do.  I have been sent to some departments 2 or 3 times. We just switched from DDT last week and boy, do I regret it.

 

I also chatted with a representative online last night who said she saw a setting that needed to be changed on the server, which she was going to do.  Then the chat was disrupted when the service was briefly disconnected on her end.  I could never get back to her. 

 

I believe the problem is definitely a setting on Xfinity's end.  Any suggestions on what I can do?

 

Thank you for any help you can give me.

 

Polly

 

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