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Xfinity TVGO Black Screen

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Xfinity TVGO Black Screen

I am unable to see any video picture when accessing live tv from the xfinitytv.  Here are my settings:

 

My Device Information

My Zip Code:
93291
My Cable Provider:
Recommended By Comcast
Use Dac:
True
My Conroller ID:
174
My Map ID:
65
My Persona ID:
8687
My myDVR Manager Status:
Activated
My Set Top Box Names:
Bedroom 2, Living Room, Master Bedroom, Bedroom
My Watchlist setup:
False
Facebook Watchlist Syncing:
Facebook Connect:
My public IP address:
71.6.109.246
My operating system:
Windows - X64
My web browser:
Chrome 52 - Mozilla/5.0 (Windows NT 6.1; Win64; X64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/52.0.2743.82 Safari/537.36
My system type:
Desktop Computer Or Other Device
My Silverlight version:
Unknown
My Flash version:
22.0.0
Javascript:
Enabled
Cookies:
Enabled (2282 Bytes).

Time Information

My Clock Time:
Mon Aug 01 2016 11:10:28 GMT-0700 (Pacific Daylight Time)
Server Clock Time:
Mon Aug 01 2016 11:10:28 GMT-0700 (Pacific Daylight Time)

My Account Information

In Home Authenticated:
False
Primary Account:
True
Provider Codes:
S, Jt, Du, Cy, Fk, Kf, Ep, Eq, Hc, Dm, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Ca, Gi, Ja, Bw, Jg, Gf, Bu, By, Bs, At, Em, Kn, Kg, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, Jy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ki, Ka, Ce, It, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Jo, Ju, Is, Au, Ew, Ed, B, Go, Dj, De, Kb, Ei, H, Fa, Ci, A, Ku, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Jr, Gh, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Ir, Jq, Ia, Cr, Br, Fe, N, Ex, Jv, Ga, Fw, Ke, Fz, O, Bx, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Kh, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Ks, Er, Fv, Dy, Cj, Bo, Dn, Ft, Kp, El, Bq, Kd, G, Km, Jk, Aw, Je, Dc, Jl, Jw, Jn, Da, Im, Iz, Fq, Fl, Gs, Bv, Di, Fu, Cx, Dq, Fg, Kt, Cm, Fp, Ds, Eo, Gx, D, Ej, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Hs, Eg, Kc, Cc, Ji
Internet Subscriber:
True
Cable TV Subscriber:
True
Voice Subscriber:
False
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