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Xfinity TV watching online stuttering problem

New Poster

Xfinity TV watching online stuttering problem

Hi - i am watching Mad Men's latest episode on XfininityTV on my MacBookPro laptop. Every minute or so, the video stops for 2-3 seconds and starts again. This has happened before but often corrects itself after a day or two. This stuttering problem is NOT going away this time and has been happening for the past 3 days. 

 

I am using Safari. 

 

Today i updated ADOBE (which came up on it's own and asked to UPDATE)

 

I went to my activity log to check CPU's and the usage seems minimal. 

 

If i stop the video and go back several minutes and re-start, the stuttering is less UNTIL the video gets to a part i have not watched --- then the stuttering resumes

 

please help

Problem Solver

Re: Xfinity TV watching online stuttering problem

Have you tried updating Silverlight -- from http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx -- as that is that might be in use to play the videos?

Silver Problem Solver

Re: Xfinity TV watching online stuttering problem

if you are connected wireless are you close enough to the router??

New Poster

Re: Xfinity TV watching online stuttering problem

I just tried this and started another show in Xfinity. So far, so good. Thanks!

New Poster

Re: Xfinity TV watching online stuttering problem

sitting very near it so i don't think that is it. 

Regular Visitor

Re: Xfinity TV watching online stuttering problem

I'm having the same problem watching Mad Men. It seems to be an extremely common problem.

New Poster

Re: Xfinity TV watching online stuttering problem

I checked the silverlight hardware acceleration box and it stopped the stuttering