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Xfinity TV streaming will not stream

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Xfinity TV streaming will not stream

Per your instructions, please find requested information below. I would greatly appreciate your assistance in resolving this issue. 

            -A link to the video you are trying to watch

Video Link: http://xfinitytv.comcast.net/watch/Silver-Linings-Playbook/5807248648339887112/116182083685/Silver-L...

 

-What is happening when trying to watch a video? Be as specific and detailed as possible.

 

The commercials will play, but then the video will constantly buffer and never play.  This issue has been ongoing for a moth or so now.  In this time, I have not been able to get any video to play.

 

I have tried all the troubleshooting and have been unsucessful, including, but not limited to:

Making sure silverlight is up to date. 

Ensuing I have the latest version of Adobe Flash Player

Closed and restarted the webbrower

Restarted my computer

Logged in and back our of Xfinity

Cleared cookies, net history, etc.

Resetting license file

 

--> Even though this video is not working, are any other videos working?

   

    No.  All the videos I have tried have the same issue without exception.

 

 

 

 -go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in your new created topic

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 42 My Map ID: 2 My Persona ID: 7314 My myDVR Manager Status: My Set Top Box Names: My Watchlist setup: false Facebook Watchlist Syncing: false Facebook Connect: false My public IP address: 2601:e:2680:a7d:9d7a:8c4d:635f:9da My operating system: Windows -  Windows NT 6.2 My web browser: Explorer 10 - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; MASMJS) My system type: Desktop computer or other device My Silverlight version: 5.1.20913.0 My Flash version: 12.0.0.44 Javascript&colon; enabled                    <noscript><font size="2">disabled</font>                 Cookies: Enabled (2774 Bytes). Time Information My Clock Time: Sat Feb 8 20:09:04 CST 2014 Server Clock Time: Sat Feb 8 20:08:57 CST 2014

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, gt, du, cy, fk, ep, eq, hc, dm, hr, cq, dd, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, ca, gi, ja, bw, jg, gf, bu, by, em, ax, bs, at, bl, ix, gd, fo, bp, gw, gr, iy, k, dg, dt, bn, ha, bi, bj, ce, it, ez, dx, gk, fh, ef, fd, do, fy, is, au, ew, ed, b, go, dj, de, ei, h, fa, ci, a, fx, gq, cp, jf, cw, ge, ea, cb, e, eb, bz, jj, co, gh, ir, jc, gn, dp, gg, gl, dh, f, m, en, gp, fi, cd, cf, fb, ar, cg, df, cu, ek, cz, ia, cr, c, br, fe, n, ex, ga, fw, bh, fz, bx, dw, bb, bc, fn, ff, dv, fs, ct, cs, et, cv, gv, fr, db, dr, bm, jb, gm, bk, er, fv, dy, cj, bo, dn, ft, bq, g, jk, aw, dc, jl, dl, da, im, fq, fl, gs, bv, el, di, fu, cx, dk, dq, fg, fp, ds, eo, gx, d, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, cc, ji Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
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