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Xfinity TV stopped in all my browsers

SOLVED
Posted by
Regular Contributor

Message 1 of 11
611 Views

Started asking for a newer version of FLash today. Of course I updated. Will not work in ANY browser. Will work on my iPhone.

 

I cannot understand why you are building your future on Flash while the rest of the world is abandoning it.

 

How do we get this to work again?

10 REPLIES
Posted by
Regular Contributor

Message 2 of 11
596 Views

BTW, deleted all cookies. And this is Firefox 64, 32, IE and Waterfox. And I have the latest 25.0.0.148 Flash.

 

Just me?

Posted by
Regular Contributor

Message 3 of 11
578 Views

Uninstalled and reinstalled Flash. No change.

 

So, three browswers. Let's try other computers....

 

Works on a 32 bit laptop and does not even ask for newer Flash.

 

Windows 10 64boit computer gets to adding device and asks for latest flash, even after it has been updated.

 

So, two of three computers fail.

 

Clues?

Posted by
Regular Contributor

Message 4 of 11
555 Views

Tried the old foix of hardware acceleration on or off and no change. Booted browsers with no add-ons enabled (safe mode) and no change/ Something changes on YOUR side Sunday as this worked for months before that on all browsers and all compters. Definitelty a 64 bit issue.

 

~BOb

Posted by
Regular Contributor

Message 5 of 11
535 Views

Stilll down. No Comcast folks with things to try?

Posted by
Official Employee

Message 6 of 11
524 Views

Rebop2015 wrote:

Stilll down. No Comcast folks with things to try?


Sorry, so many threads on this issue already...

 

Some things to try:

 

  • Ensure you have the 64 bit version of Flash installed if you are running a 64 bit browser.
  • Make sure Flash is set to "Always run" in your browser settings
  • Make sure you don't have any Firewall that may block Flash
  • Delete you browser cache (cookies have little to do with it - cache is different)
  • Some users are reporting isssues with an file called "elements.js" but symptoms are typically 3 loading dots - not the Flash message.
  • Allow cookies
  • Don't be in incognito mode
  • Try different browsers to see if that gives a clue as to what the issue is
  • Make sure your OS is supported (not Linux)

Hope these help. Please review other similar threads on this forum for tips from users who have resolved.

 

-ComcastDan




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Posted by
Regular Contributor

Message 7 of 11
512 Views

Thanks Dan.

 

Somehow, Edge and IE 32 started working tonight again. But no 64 bit works on my 64 bit Win 7 machine and did for quite awhile before failing the other day (Sunday). My Win 7 32 bit and Win 10 64bit work. On the Win 7 64 Firefox 64, Firefox portable and Waterfox all fail. Appreciate the pointer on cache vs cookie, but no change.

 

  • Ensure you have the 64 bit version of Flash installed if you are running a 64 bit browser. Indeed I do and latest
  • Make sure Flash is set to "Always run" in your browser settings YUP
  • Make sure you don't have any Firewall that may block Flash YUP
  • Delete you browser cache (cookies have little to do with it - cache is different) Did. Thanks. No change.
  • Some users are reporting isssues with an file called "elements.js" but symptoms are typically 3 loading dots - not the Flash message. Could not find this anywhere in Firefox or Mozilla User Data and profile.
  • Allow cookies Indeed I do and latest Yup
  • Don't be in incognito mode Yup
  • Try different browsers to see if that gives a clue as to what the issue is Yup
  • Make sure your OS is supported (not Linux) Of course

I did search and could not find many threads on this. Pointers woul dbe appreciated. I did note that the two browsers that started working toninght asked me to name the device they started on. Could the one device that is not working have a device name issue? How can I rename that one if I cannot get in?

 

I would not like to change my set top box names - they work. And two of the three computers and iPad and IPhone all work fine Just that one that fails.

 

Thanks.

 

~Bob

 

 

Posted by
Regular Contributor

Message 8 of 11
506 Views

One more clue: The computer that fails and goes to need new flash fails on this address:

 

https://tv.xfinity.com/adding-device

 

Could it mean this device listing is corrupt?

 

If you message me with a list of my devices I can tell you which this is.

 

Thanks.

Posted by
Regular Contributor

Message 9 of 11
476 Views

Now working on my main (Firefox 64bit) browser on main computer. I did not do anything to change, so Comcast musthave.

 

Still will not work on portable browsers.

 

So works on 6 out of 8 browsers where a;ll had stopped working.

 

~Bob

Posted by
Regular Contributor

Message 10 of 11
470 Views
Solution

All working. Portables take a little trickery to getthe Flash version updated.

 

So, something changed on the Comcast side and I took it from there.

 

Until the next time this breaks Smiley Happy

~Bob

Posted by
Regular Contributor

Message 11 of 11
208 Views

All broken once again. ALL browser. Latest Flash installed.

This is really absurd. What poor programming.

 

~Bob