Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,015

members

38

online now

1,954,688

discussions

Top

Xfinity TV show gets stuck on black screen and won't play past this ad spot.

New Poster

Xfinity TV show gets stuck on black screen and won't play past this ad spot.

I'm watching a USA show on Xfinity TV. The show stops for a break and goes black. After a few minutes nothing happens. If I click on the black screen I get a new window for Bank Americard. So it seems the Bank Americard ad is jamming up the entire replay. 

 

This needs to be fixed. There was a similar post made because of this same problem back in July on another thread. 

 

This is an incredibly annoying issue. 

New Poster

Re: Xfinity TV show gets stuck on black screen and won't play past this ad spot.

Me too having the same annoying issue

Discussion stats
  • 1 reply
  • 1208 views
  • 0 kudos
  • 2 in conversation