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Xfinity TV remote app error

New Poster

Xfinity TV remote app error

When I select any channel to "watch on tv" with remote app on my iphone, I get a "Sorry! An error occurred during this request".

I have reinstalled the app several times with no luck.

 

Please help

New Poster

Re: Xfinity TV remote app error

I'm having the same issue. Did you find a fix to this?
New Poster

Re: Xfinity TV remote app error

Have been having this problem since 1/1/15. Called Comcast four times and they keep hanging up on me
Frequent Visitor

Re: Xfinity TV remote app error

Same problem here, I'm using the remote app on Android. I've been using it for over a year with no problems until this week. The channel guide will not load and I can't change channels manually -- just says "sorry an error occurred."

Help? The "Help and Support" troubleshooting link (somewhat hilariously) goes to a "404 Not Found" page.

http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=Top-Tips-for-using-the-Xfinity-TV-app

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