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Xfinity TV not streaming on Chrome

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I have been streaming xfinitytv on my Chrome browser for a year.  I was on it tonight, my wifi went out for a blip, which it has done before.  It came back on, and when I tried to load the site, xfinitytv, again it wouldn't work.  I can get onto it on Firefox, but I have always been using Chrome and that is my preferred browser.  It just keeps looking like it is going to log on, but nothing happens.  Why did it all of a sudden stop working?  I have a MacBook Pro, OS 10.10.5.  I even shut down and rebooted and the same thing keeps happening.

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Posted by
Official Employee

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Solution

hjg1 wrote:

I have been streaming xfinitytv on my Chrome browser for a year.  I was on it tonight, my wifi went out for a blip, which it has done before.  It came back on, and when I tried to load the site, xfinitytv, again it wouldn't work.  I can get onto it on Firefox, but I have always been using Chrome and that is my preferred browser.  It just keeps looking like it is going to log on, but nothing happens.  Why did it all of a sudden stop working?  I have a MacBook Pro, OS 10.10.5.  I even shut down and rebooted and the same thing keeps happening.


I'm sorry you're having trouble.  I removed your existing logins from your account which sometimes clears up the problem.  You may want to delete your browser cache if you're still not able to sign in.

 

Also, when looking at your account, I see poor connectivity to your modem (shows as red in the tool I use). If you aren't getting good Internet speeds and regularly losing connectivity, you may want to give us a call (or use the My Account app) to schedule an appointment. I don't think that would cause the issue you're experiencing with your Chrome browser on the Stream website but you should get the speeds you're paying for!

 

Best,

ComcastDan




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4 REPLIES
Posted by
Official Employee

Message 2 of 5
2,444 Views
Solution

hjg1 wrote:

I have been streaming xfinitytv on my Chrome browser for a year.  I was on it tonight, my wifi went out for a blip, which it has done before.  It came back on, and when I tried to load the site, xfinitytv, again it wouldn't work.  I can get onto it on Firefox, but I have always been using Chrome and that is my preferred browser.  It just keeps looking like it is going to log on, but nothing happens.  Why did it all of a sudden stop working?  I have a MacBook Pro, OS 10.10.5.  I even shut down and rebooted and the same thing keeps happening.


I'm sorry you're having trouble.  I removed your existing logins from your account which sometimes clears up the problem.  You may want to delete your browser cache if you're still not able to sign in.

 

Also, when looking at your account, I see poor connectivity to your modem (shows as red in the tool I use). If you aren't getting good Internet speeds and regularly losing connectivity, you may want to give us a call (or use the My Account app) to schedule an appointment. I don't think that would cause the issue you're experiencing with your Chrome browser on the Stream website but you should get the speeds you're paying for!

 

Best,

ComcastDan




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Posted by
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Thank you!  I cleared the cache, and all is fine now.

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Posted by
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Locking old thread

@Cambridge02138 if you are experiencing any issues, please make a new post with more details of the issue. 




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